Privacy Policy

Health Alert Privacy Policy

Last Updated December 2019

At Health Alert, your privacy is as important to us as it is to you. Our Privacy Policy defines how Health Alert protects your privacy. This Privacy Policy describes:

  • What personal information we collect and when it is collected
  • How your information is used and protected
  • When and with whom your information is shared
  • What to do if you feel your personal information has been compromised

If you have any questions about this Privacy Policy, please feel free to contact us through our Website or write to us at:
HA_Info@HealthAlert.com
OR

Privacy and Compliance
Health Alert
30 Ryan Ct. Ste 100
Monterey, CA 93940

What information do we collect?

This Privacy Policy applies to Personal Information, which is information that Health Alert collects from you as a customer that specifically identifies you as an individual. This information is collected to provide you with the products and services you have requested, as well as to provide a pleasant shopping experience now, and to improve the shopping experience in the future.

While we limit the information we collect, we do collect Personal Information when you:

  • Place an order on our Website
  • Create an account on our Website
  • Make a purchase via phone, online or direct mail
  • Return an item or make an exchange
  • Inquire about our products or services or contact customer service
  • Sign up for Health Alert email updates or other promotional materials
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

In order to provide our full range of services, we may collect Personal Information including:

  • Name
  • Address
  • Telephone number
  • Cell/Fax number
  • Email address
  • Transaction information
  • Credit card, debit card, or checking account information
  • Age/Date of Birth (in conjunction with promotions, for credit card applications and credit checks)

In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.

Our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13.


How We Use the Information We Collect

At Health Alert, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to:

  • Customize your shopping experience
  • Confirm, process and track your orders
  • Provide the products and services you request
  • Contact you with questions or status updates regarding an order
  • Deliver merchandise and services that you purchase online
  • Respond to your customer service inquiries or requests
  • Identify your product and service preferences
  • Communicate great values and featured items to you
  • Send you promotional offers we believe will be of interest to you
  • Send you Health Alert email updates
  • Improve our merchandise selection, Website, and customer care
  • Provide information concerning products you have purchased
  • Prevent or mitigate fraud and credit risk
  • Administer billing and payment for your purchases
  • Administer promotions, contests and sweepstakes
  • Comply with applicable law, legal procedures, requirements, regulations and statutes
  • Health Alert does offer some of our services in connection with affiliated companies as well as other third parties. Third party websites may have different privacy practices than described in this Privacy Policy. We strongly encourage you to read the privacy policies associated with third party websites as this Privacy Policy applies only to the Health Alert Website, Health Alert’s services, and Health Alert’s handling of Personal Information.

Information Sharing Practices

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Website or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions, but are not permitted to share or use such information for any other purposes.
  • Business partners: When you make purchases, reservations or engage in promotions offered through our websites, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular offer or program, you authorize us to provide your email address and other information to that business partner.

ATTENTION CANADIAN CUSTOMERS

Effective July 1st, 2014, Canada’s new anti-spam legislation goes into effect. To abide by this law, we will only send emails to Canadian customers with whom we have a business relationship. When you subscribed to our email distribution list or purchased from us prior to 07/01/14, we assumed a business relationship with you. If you no longer wish to continue this relationship, please unsubscribe using the link we provide at the bottom of our promotional emails. If you have not consented to be on our email distribution list, but wish to do so now, please click https://www.healthalert.com/Bulletin.

ATTENTION CALIFORNIA CUSTOMERS

Pursuant to California law, you have the right to obtain a list of organizations to which we rent or disclose information for direct marketing purposes. To request this list, fax your name, mailing address, and email address to us at 1-831-372-3805.

If you have not consented to be on our email distribution list, but wish to do so now, please click https://www.healthalert.com/Bulletin.

ATTENTION EUROPEAN UNION (EU) CUSTOMERS

Health Alert complies with the EU's May 25th, 2018 General Data Protection Regulation (GDPR) regarding the collection, use, retention, and transfer of personal Information from citizens of EU member countries.

If you are an EU citizen and wish to review the personal information you have shared with Health Alert or wish for us to delete that information, please email us at HA_Info@HealthAlert.com . As per GDPR guidelines, we will complete your request within 30 days of submission.

ATTENTION CALIFORNIA/NEVADA CUSTOMERS

If you would like to opt out of allowing us to share your personal information on file, please let us know by emailing us at HA_Info@HealthAlert.com or by calling us at 1-800-231-8063. These requests will be completed within 45 days of submission (within 15 days for California Residents).

Safe, Secure Ordering

We respect your right to privacy and ensure that your personal information is kept completely safe and secure at all times, whether ordering by phone or online. We occasionally share our customer list with reputable, carefully screened companies whose products we feel may be of interest to you. If you prefer that we do not share your name, please let us know at 1-800-231-8063.

Choices for Personal Information

To improve your shopping experience, Health Alert partners with third party vendors such as Google Analytics to evaluate how the Website is used and to provide continuous improvement for our services. Like most websites, we use "cookies" for a variety of purposes to improve your visits to the Website. Cookies are pieces of information stored in the browser of your computer for record keeping purposes. For example, we use cookies to understand which web pages are visited, how often they are visited, to remember you when you return to the Website, and to generally make the Website more user friendly.

Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some Website features and Health Alert services may be unavailable or may not function properly. The cookie itself does not contain any personally identifying information.

Choices for Receiving Promotional Material

You may also decide to opt out of receiving promotional mail and/or email from Health Alert. Simply notify us of this decision by one of these methods:

  • Follow the unsubscribe link on any promotional email received from Health Alert.
  • Send an email to us at HA_Info@HealthAlert.com
  • Call us toll free at 1-800-231-8063
  • Fax us at 1-831-372-3805
  • Write to us at:
Health Alert
30 Ryan Ct. Ste 100
Monterey, CA 93940

Please note that any opt-out request sent via postal mail may take at least forty-five (45) days to become effective. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Health Alert or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.

Ownership of Customer Information

As a direct marketing company, Health Alert places a significant value on the information compiled about our registered visitors and customers. This information is essential to the operation of our company and constitutes a corporate asset of substantial value.

  • In any business transaction involving the purchase or sale of assets by Health Alert or its affiliated business entities, this customer information may be purchased or sold just as any other piece of company owned property. By registering or making a purchase on our website, you give us your consent to the purchase or sale of this information should such a business transaction take place.
  • We may provide you with links to other companies or organizations which we feel provide useful information, services, or products related to the Health Alert Website. While we believe these organizations to be reputable and committed to consumer privacy, we cannot be responsible for the policies or practices of those who have sites linked to ours.
  • We may disclose and/or transfer Personal Information to a third party in connection with a merger, acquisition, or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving Health Alert or its affiliated companies or as part of a corporate reorganization, asset sale, or other change in corporate control.

Analytics Tracking and Third Party Advertising

The analytics and third-party advertising applications we employ use cookies to collect data about your shopping experience. These cookies (which do not include personally identifying information) allow us to personalize your experience on our site and serve customized advertising on other web sites. For more information about the non-personally identifiable information Google and other third-party advertising companies collect, and about the opportunity to opt out of such data collection, please visit http://google.com/doubleclick. Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.

We use web analytics vendors to gather information that helps us understand how you use our website. You may opt-out of the Google advertising cookie by visiting the Google Advertising Opt-out Page or Network Advertising Initiative Opt-Out or you may opt-out of Google Analytics by visiting the Google Analytics Opt-out Page.

Information Security

Health Alert processes Personal Information for the purposes for which it was collected. The information is processed in accordance with this Privacy Policy, any additional privacy notices that may be associated with the service we are supplying, applicable law, and your authorization or consent.

We maintain reasonable and appropriate standards to safeguard your Personal Information. All on-line transactions which require the exchange of credit card information are initiated and completed in a secure environment for the protection of our customers.

Data Integrity

Health Alert takes reasonable steps to verify that the Personal Information we store and process is accurate, complete, and current. We also depend on our customers to update or correct their online profiles and to contact us with changes in Personal Information whenever necessary by one of the following means:

  • Follow the unsubscribe link on any promotional email received from Health Alert.
  • Send an email to us at HA_Info@HealthAlert.com
  • Call us toll free at 1-800-231-8063
  • Fax us at 1-831-372-3805
  • Write to us at:
Health Alert
30 Ryan Ct. Ste 100
Monterey, CA 93940

Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to Personal Information, we ask individual customers to positively identify themselves before processing such requests.

Policy Enforcement

Health Alert regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Health Alert’s treatment of Personal Information to us through the Website or by writing to us at the email or postal address contained at the beginning of this document.

If we receive a written complaint, it is Health Alert’s policy to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Policy will be identified by its effective date found at the top of this document.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this website or at the email or postal address contained at the beginning of this document.


If you no longer wish to receive promotional emails from Health Alert, please unsubscribe using the link we provide at the bottom of our promotional emails.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your billing address. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. You may continue to receive any product (including subscriptions) already in process. Active Subscriptions need to be cancelled by phone or in writing.

Questions

We welcome your questions, comments, and concerns. Please send us any questions to the address below at:

Health Alert
30 Ryan Ct, Ste 100
Monterey, CA 93940
Phone:1.800.231.8063
Fax:1.831.372.3805
Technical Support: ha_info@healthalert.com
Questions Regarding an Order: orders@healthalert.com

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

"Health Alert -- America's Trusted Alternative Health Resource since 1984"
Home       Log In       Shop Products     About Us       Contact Us       Privacy       Security       Returns       Terms of Use

© 2020 - Health Alert Immune Systems

IMPORTANT: This website is not intended to provide medical advice, and nothing in it should be construed as a therapeutic recommendation or prescription for any disease or symptom. Readers should not attempt self-diagnosis or self-treatment of any kind and should not discontinue any medication or therapy or make any health-related decisions without the advice of a licensed medical physician. Dr. Bruce West, DC and HealthAlert disclaim any liability, loss or risk incurred, directly or indirectly, as a result of the use and application of the contents of this website. If you are unwilling to be bound by this disclaimer, you should leave this site.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.